DOC 01 — EFFECTIVE AUGUST 9, 2026
Privacy, in plain English.
The short version: we collect what you type into our form, we use it to call you back, we never sell it, and one email gets it deleted. The long version is below — and it says the same thing.
01What we collect
If you send us a work order (the form on our homepage), we collect exactly what you type: your name, phone number, email address, and what you tell us about your business. That’s it — there are no hidden fields.
Our server also briefly sees your IP address, which we use only to block spam and abuse of the form. We don’t build profiles from it.
If you become a client, we additionally keep the information needed to run your service: your business details, your website content, and billing records handled by our payment processor.
02Why we collect it
One reason: you asked us to call you. We use your contact details to have that conversation and, if you become a client, to deliver the service you’re paying for.
We don’t use your information for anything else. No newsletter unless you ask for one. No “nurture sequence.” No retargeting lists built from this form.
03What we never do
We never sell your information. We never rent it, trade it, or share it with advertisers or data brokers. If you tell us it wasn’t a fit, your details sit quietly in our records — they don’t go anywhere.
04Where it lives
Form submissions are stored in our own database, on servers we control, located in Germany (EU). No third-party form service or CRM company ever holds your data.
The small set of tools we do use to run the service — hosting, payments — see only what they need to do their jobs.
05How long we keep it
Leads: until you ask us to remove you, or until the information is clearly stale.
Clients: for as long as you’re a client, plus whatever period tax and accounting law requires for billing records.
06Cookies
The public website sets no tracking cookies. The only cookie we use anywhere is a login cookie for our own staff area — it never touches visitors.
07Your choices
Want to see what we have on you, correct it, or have it deleted? Email hello@tightframe.com and we’ll handle it within 30 days — usually much faster. No forms, no hoops.
If you asked us to call and changed your mind, say so in the call or in one email, and that’s the end of it.
08Children
Our service is for businesses. We don’t knowingly collect information from anyone under 16, and if we learn we have, we’ll delete it.
09Changes
If this policy changes in a way that matters, we’ll update this page and change the date below. We won’t quietly move the goalposts.
10Contact
Questions about any of this: hello@tightframe.com. A human reads it.
TIGHTFRAME — WEBSITES & LOCAL GROWTH · QUESTIONS? HELLO@TIGHTFRAME.COM